LuciTrip Privacy Policy

Overview

We, 4 Rockets Co., Ltd. Operating through our trademark "LuciTrip", a corporation incorporated under the laws of Thailand.

LuciTrip is committed to protecting and respecting your privacy and we make it our highest priority to safeguard the confidentiality of any and all personal information you provide to us. Base on LuciTrip service policy and this policy, the collection and processing of any information, that is obtained from visitors, is handled to our platform, mobile application, and other service.

During using LuciTrip service, you are consenting to the collection, use, discloses and processing of your Personal Information as mention in this Privacy Policy. We suggest you read through and contact us if you have any queries

LuciTrip can modify and update this privacy policy at any time. Please check back regularly to ensure you remain up to date. If you do not agree, please stop using our website and our services.

Information We Collect

LuciTrip collects your personal information regarding to our company’s scope of service and business proposes in order to provide our best services to you.

LuciTrip will control usage of your personal information base on our business object.

Information You Give Us

- When you fill out online booking information forms or provide us with other personal information actively, we collect that information for processing and use in accordance with this Policy.

LuciTrip may change its offerings, products and features from time to time, the options you have to provide us with personal information also may change, but here are few illustrations through which we collect personal information as provided by you:

- When you register on our site;

- When you create an account;

- Signing up for email alerts;

- Completing a form related to one of our products or services;

- Uploading various documents required for identification;

- Contacting us for technical support or customer service;

Depending on how you interact with our Platform, the personal information we collect from you may vary.

For example on signing up with us as an agent, we will ask you to provide other information, which may include your name, company name, phone number, address, e-mail or/and attach your company document.

We also collect and store certain information associated with actions you take. For example, when you perform a search on our site, we store such search information, information provided by you through online forms, IP addresses among others.

We also store information about the bookings performed and special offers availed. For example, we will collect date, destination, place of hotel, name of hotel, customer name, customer passport number, person’s name of booking, payment date, payment value, the time and duration of your activity on our Platform, and other information about your behavior on our Platform.

If you enter credit card information on the Platform in connection with a booking, that information is sent directly from your browser to the third-party service provider who we use to manage credit card processing and we do not store it on our servers.

The service provider is not permitted to use the information you provide except for the sole purpose of credit card processing on our behalf.

Information We Collect Automatically

When you use the Platform, your device is automatically providing information to us so that we can customize our response to you.

The type of information we collect by automated means generally includes technical information, such as your IP address or other device identifier, the type of device you use, operating system version, browser type, the time logged in, the features or functions selected at Lucitrip's services, geographic location in general and booking history. You have the right to choose whether or not to disclose this information

The information we collect also may include usage information and statistics about your interaction with the Platform.

That information may include the URLs of our web pages that you visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, platform type, location data (if you have enabled access to your location on your device), and other information about how you used the Platform.

How We Use Information/Purposes

We use the information we collect to provide our best services (and to help make it feasible for us to do so), it is essential that we are able to collect and use the information as described in this Policy.

It is largely necessary for fulfilling the relationship with you, and, where that is not the case, we have a legitimate interest in using the information we collect, including personal information, for these purposes:

- to provide you with relevant content;

- to customize and improve the features, performance, and support of the site;

- to transmit your booking and save your preference details;

- for internal operations, including troubleshooting, data analysis, testing, research, and service improvement (this includes use of your IP address and mobile device information to help diagnose problems with our service and to administer the Platform);

- to communicate with you or initiate communication with you on behalf of third parties through your Lucitrip account or through other means such as e-mail, telephone (including mobile phone), or postal mail, including through the use of contact information that you provide to us or where it is lawful for us to do so;

- to analyze use of the Platform and improve the Platform;

- to create aggregate statistical data that does not identify you individually(we use mobile device data and IP addresses to gather demographic information);

- for other purposes that you separately authorize as you interact with LuciTrip.

Other Important Privacy Information

If you wish to access, correct, update or request your personal information, you can do so at any time by contacting us using the contact details provided under "Contact Us" section on our site.

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" Or "opt-out" link in the marketing emails we send you.

Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Notwithstanding the foregoing, we reserve the right to keep any information in our archives that we deem necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

We may disclose your personal information for resisting, inspection, checking, suing illegal activities or suspected illegal activity, protection of damage, action base on legal, legal action dialog, or enforce our rights and claims.

If necessary, Lucitirp may disclose your personal information to enforce Lucitrip terms of service or other agreements.

We may disclose and share your personal information to investor, buyers, or final buyers in case of whole Lucitrip business or some parts of Lucitrip business is sold out.

Choices Regarding Your Personal Information

In addition to your rights outlined above, if you are a registered user on our site, you can manage your account settings in the "Your Account" page on the Platform where we provide you with the opportunity to 'opt-out' of having your personal information used for certain purposes.

Closure of Account

If you'd like to close your LuciTrip account, you can do so within your Account Settings on the Platform. When you close your account, you will no longer have full access to its features, but we reserve the right to keep any information in a closed account in our archives that we deem necessary to comply with our legal or regulatory obligations, resolve disputes and enforce our agreements.

How Long We Keep Your Personal Information

We keep your personal information only so long as we need it to provide the Platform to you and fulfill the purposes described in this Policy. Retention periods can vary significantly based on the type of information and how it is used. Our retention periods are based on criteria that include legally mandated retention periods, pending or potential litigation, our intellectual property or ownership rights, contract requirements, operational directives or needs, and historical archiving.

When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, resolve disputes and enforce our agreements, we’ll either remove it from our systems or depersonalize it so that we can't identify you.

Security Safeguards

Lucitirp is aware of the importance of confidentiality and the security of your personal information. Only authorized employees of Lucitrip are allowed to access the data.

Even we does our best to protect your personal information but Internet data transmission is not completely secured. So we cannot guarantee the security of the information that you disclose to us. You must take the risk yourself.

We employ physical, electronic, and managerial measures to safeguard the information we collect online. However, no company can fully eliminate security risks, so we cannot make guarantees about any part of our services.

You are responsible for keeping your username and password secret. Once you have registered with us, we will never ask you for your password.

Please create a unique password for your LuciTrip account and do not use it for any other web services or applications. Do not share your password with anyone else.

Data Control

The information about you that we collect, process and/or use through the Platform is controlled by 4 Rockets Co., Ltd.

The privacy protections and the rights of authorities to access your information in other countries may not be the same as in your home country.

You may reach our here

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at legal@4rockets.com or admin@lucitrip.com

Updates to Our Privacy Policy

We may revise this Policy from time to time by posting an updated version on the Platform.

This version of the Policy will be effective for you as described at the beginning of the Policy.

Further revisions of this Policy will become effective as follows: The revised Policy will be effective immediately for unregistered users and users registering accounts or otherwise acknowledging the Policy on or after the revision date.

For other users who registered accounts before the revision date, it will also become effective immediately.

However, they can object to the new Policy within thirty (30) days after the revision date.

If we make a change that we believe materially reduces your rights or increases hoyour responsibilities, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective.

We may provide notice of changes in other circumstances as well.

We encourage you to periodically review this page for the latest information on our privacy practices.

Your continued use of the Platform is subject to the most current effective version of this Policy.

Contact Us
4 Rockets Co., Ltd.
Email: legal@4rockets.com or admin@lucitrip.com

By 4Rockets Co., Ltd

889/33 Moo 10 T. Samrong Nuea A. Mueang Samut Prakan, Samut Prakan, Thailand
Phone : +6684 668 4871
Email : admin@lucitrip.com

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